Shipping policy

Effective Date: January 1, 2022

At Evergrove.space, we are committed to delivering your order safely, efficiently, and at no additional shipping cost. Please review our shipping policy below before placing your order.

Free Worldwide Shipping

We proudly offer free shipping worldwide on every order with no minimum purchase required.

No matter where you are located, our goal is to provide a reliable delivery experience while ensuring your products arrive in excellent condition.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

During holidays, promotional events, or periods of unusually high demand, processing times may be slightly longer. If significant delays occur, we will notify you via email.

Estimated Delivery Time

Estimated delivery time for most destinations is:

7–14 business days

Please note that delivery estimates are not guaranteed and may vary depending on:

Destination country
Customs clearance
Local courier operations
Weather conditions
Public holidays
Unexpected transportation delays

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information whenever available.

Please allow 24–72 hours for tracking information to become active after shipment.

Customs & Import Duties

Most orders arrive without additional charges. However, customs regulations vary by country.

Any customs duties, taxes, or import fees required by local authorities remain the responsibility of the customer.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Evergrove.space cannot be held responsible for delays or delivery failures caused by incorrect or incomplete address information provided by the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us promptly.

Our support team will work with the shipping carrier to investigate the issue and provide an appropriate resolution, including a replacement or refund when applicable.