Refund policy

Effective Date: January 1, 2022

At Evergrove.space, we are committed to providing quality products and a pleasant shopping experience. If for any reason you are not completely satisfied with your purchase, we offer a simple and transparent 30-day return and refund policy.

30-Day Return Guarantee

Customers may request a return within 30 days of receiving their order.

To qualify for a return, products should:

  • Be returned within 30 days after delivery.
  • Be unused or only minimally handled for inspection.
  • Include all original parts and accessories whenever possible.
  • Be packaged securely to prevent damage during return shipping.

Free Return & Refund

We proudly provide free returns and refunds within 30 days for eligible purchases.

If your return is approved, we will provide instructions to complete the return process without additional return shipping costs where applicable.

Damaged or Incorrect Items

If your package arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the product and packaging

Once verified, we will offer one of the following solutions:

  • A replacement product
  • A full refund
  • A partial refund when appropriate

Non-Returnable Items

Certain items cannot be returned, including:

  • Personalized or customized products
  • Items intentionally damaged after delivery
  • Products showing excessive misuse
  • Gift cards (if available)

Refund Process

After your returned item is received and inspected, we will notify you of the outcome.

Approved refunds are issued to your original payment method.

Depending on your payment provider, refunds generally appear within 5–10 business days after processing.

Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already been dispatched, please wait until delivery and then initiate a return request under our 30-day policy.

Exchanges

If you would like a different size, style, or product, we recommend returning your original purchase and placing a new order.

Contact for Returns

Email: support@evergrove.space

Phone: +1 604 817-1164

Business Address: 2005 13th Ave W, Vancouver, BC V6J 2H8, Canada